Term of Use

These Terms of Use govern the use of the facility operated by MATSUMOTO SAMURAI (hereinafter “the Company”) and aim to ensure the safe, peaceful enjoyment of customers, as well as to facilitate the smooth provision of food, beverages, and entertainment shows (hereinafter “Performances”) at the venue.

1.A user (“Customer”) seeking to use the facility may enter into a use contract (hereinafter “Use Agreement”) by reading these Terms, applying through the form provided by the Company or an electronic method prescribed by the Company, and receiving the Company’s approval at its discretion. The Company may refuse an application if payment information (such as credit card authorization) cannot be verified or if it deems the application inappropriate.

2.Approval is communicated by sending an email to the address provided at the time of application, including a QR code ticket (“Admission Ticket”) required for entry.

3.Third-party entities (e.g., travel agencies) may sell Admission Tickets under separate terms. In such cases, application methods, payment, cancellation, and changes will be governed by the terms set by those entities, including any agency fees.

1.Customers holding an Admission Ticket may enter the facility and use their designated seats or spaces in compliance with these Terms and any pre-announced conditions.

2.Upon entry, Customers must present their Admission Ticket and may be subject to screening. The ticket must be kept until exit, and shown to staff upon request. Customers may also be required to present ID (e.g., passport) for identity or age verification.

3.Admission may be refused if a Customer fails to present a valid Admission Ticket.

4.Customers are required to arrive at least 10 minutes before the start of the Performance. If a Customer fails to arrive before performance time, their right to admission may be forfeited and no refund will be issued.

5.Performances are conducted primarily in English.

1.Customers are responsible for the safe management of their Admission Tickets. If multiple individuals present the same QR code, entry will be granted to whoever presents it first.

2.The Company is not liable for any disputes or damages arising from duplicated or copied tickets being used.

1.Requests for changes or cancellations by Customers will be handled according to the “Cancellation Policy.” Cooling-off does not apply to ticket purchases.

2.If the Company is unable to fulfill the Use Agreement for reasons attributable to the Company, refunds will be made proportionally to the extent of non-fulfillment.

If the Performance is cancelled due to force majeure (e.g., natural disaster), performer illness or injury, government directive, or Company/venue circumstances, a refund for the Admission Ticket will be issued according to the specified procedure and timeframe. No refunds will be made after the refund period or for lost/damaged tickets. The Company is not liable for any additional costs (e.g., fees, travel, accommodation, communication).

Customers shall not engage in the following acts (“Prohibited Acts”). If such acts or the possibility thereof are discovered, the Company may refuse or revoke entry, escort the individual off the premises, contact authorities, or claim damages. No refunds will be issued. All liability for damages will be borne by the Customer.

• (1) Entry by under-18s without an accompanying adult (over 18, non-high school student).
• (2) Entry by high school students without adult supervision.
• (3) Ordering alcohol by customers under 20.
• (4) Bringing outside food or drink into the facility.
• (5) Purchasing tickets for commercial resale or profit.
• (6) Selling or offering to resell tickets (via forums, auctions, ticket resellers, scalpers, or resale websites).
• (7) Behaviors disrupting the Performance or other customers.
• (8) Payment using someone else’s credit card.
• (9) Violating others’ rights or failing to follow staff instructions.
• (10) Admission by members of or affiliates of antisocial forces or organizations.
• (11) Acts involving violence, threats, or unlawful demands.
• (12) Actions contrary to laws, ordinances, or these Terms.
• (13) Other acts deemed inappropriate by the Company.

1.The Company is not liable for damages to Customers except when attributable to Company fault. This includes:

• (1) Performance-related incidents, customer experience, or fan interaction injuries.
• (2) Damages caused solely by other Customers.
• (3) Losses due to Customer violation of Article 7.
• (4) Damages from force majeure outside reasonable Company control.

2.Even in cases of Company fault, the Company is not liable for damages that would have been prevented by ordinary safety measures.

3.Customers must pay attention to Performance movements to avoid harm to themselves.

4.The Company’s maximum liability, except for intentional or gross negligence, shall not exceed the Admission Ticket price paid by the Customer.

Customer personal information is handled according to our separate Privacy Policy.

1.The Company may amend these Terms as necessary, provided changes do not defeat the purpose of the agreement and remain reasonable. Notice of changes and their effective date will be published online or via other suitable means.

2.Continued use of the facility after changes are publicized constitutes acceptance of the modified Terms.

If any provision within these Terms is found invalid or unenforceable, the remainder will remain valid and applicable.

These Terms are governed by Japanese law.

1.Disputes arising from these Terms shall be resolved in good faith.

2.If unresolved, the Nagano District Court (Matsumoto branch) or Matsumoto Summary Court shall have exclusive jurisdiction for first-instance lawsuits.